1. Taumuʻa
Ko e ngaahi CGU ni ʻoku pule ia ki he ngāueʻaki ʻo e Prevox (app telefoni mo e uepisaiti prevox.health). ʻI hoʻo fakatupu ha akauni, ʻokú ke tali ʻa e ngaahi tuʻutuʻuni ni.
2. Lēsisita mo e akauni
- Kuo pau ke ke taʻu 16 pe lahi ange.
- ʻOku ke ʻoatu ha fakamatala totonu, pea ʻokú ke tauhi fakapulipuli ʻa hoʻo mata'itohi.
- Ko koe ʻoku fatongia ki ha ngāue pē ʻoku fai mei hoʻo akauni.
- ʻE lava ʻe he Prevox ke taʻofi ha akauni kapau ʻoku ʻi ai ha ngāueʻaki kākā pe fakamālohi.
3. Natula ʻo e ngāue
Ko e Prevox ko ha naunau ki he tarotaro ʻo e moʻui lelei mo e pule fakatāutaha ʻo ha fakamatala faka-toketā. ʻOku ʻikai ko e Prevox ko ha mīsini faka-toketā ʻi he fakakaukau ʻo e Lao ʻa e EU 2017/745 (tukukehe kapau ʻoku fakahā mahino). ʻOku ʻikai fai ʻe he Prevox ha fakamatala ki he puke pea ʻoku ʻikai fetongi ia ʻa e fale'i faka-toketā.
4. Mahuʻinga, fakaʻuhinga fakavavevave
ʻI he fakavavevave ʻoku fakatuʻutāmaki ki he moʻui, telefoni vave ki he 15 (SAMU), 18 (kau tāmate afi) pe 112 (nomoa fakavavevave ʻa ʻIulope). Ko e Prevox ʻoku ʻikai ko ha ngāue fakavavevave.
5. Mode Pro ki he ngaahi toketā
- Ko e Mode Pro ʻoku fakataumuʻa ki he kau ngāue moʻui lelei.
- Ko e lēsisita ʻi he Mode Pro ʻoku fiemaʻu ai ʻa e ʻoatu ha fakaʻilonga ngāue ʻe lava ke fakapapauʻi (RPPS, ADELI pe tatau ʻi he fonua).
- Ko e Mode Pro ʻoku ʻikai ha totongi ki he toketā. ʻIkai ha fuakava ki he taimi.
- ʻOku fuakava ʻa e toketā ke sio pē ki he fakamatala ʻo e tokotaha puke kuo vahevahe mahino kiate ia.
6. Vahevahe ʻo e fakamatala
- Ko koe pē ʻoku ne fakatotolo pe ko hai ʻe lava ke sio ki hoʻo fakamatala, ki he hā, mo e lōloa fēfē.
- ʻE lava ke ke toʻo ha vahevahe ʻi ha taimi pē, taʻe ʻi ai ha fakamoʻoni.
- Ko e sio taki taha ʻoku lekooti, ʻe lava ke ke fakapapauʻi pe ko hai naʻe sio ki he hā mo e taimi fē.
- Ko hono toʻo ʻo ha vahevahe ʻoku ne maumauʻi ʻa e hū ʻa e toketā ʻaki e fakapulipuli (polokalama K).
7. Toe fakafoki ʻa e Prevox (escrow Shamir)
Ko e toe fakafoki ʻa e Prevox (escrow) ʻoku ngāue ʻi he kamataʻanga; ʻe lava ke ke tāpuni ia ʻi ha taimi pē ʻi he ngaahi fokotuʻu malu. Ko e kī ʻo hoʻo fakamatala ʻoku vahe ki he konga ʻe 5, fakapulipuliʻi ki he kau pule ʻe 5 ʻoku tuʻu tokotaha (founga fafine, founga fakataha, nōtale, pangikē ʻi Falanisē, pangikē ʻi tuʻa ʻo e Fakatahataha ʻIulope); ʻoku feʻunga ʻa e 3 ke toe fokotuʻu ia. Ko e toe fakafoki ʻoku fiemaʻu ai hoʻo fakaʻilonga, hoʻo kole kuo sainiʻi mo e loto-ki ʻa e ʻikai si'i hifo ʻi he kau pule ʻe 3, ko e taha ʻi he tuʻa ʻo e Prevox; ʻe fakaʻilo atu kiate koe ʻi he taimi ʻoku ava ai. ʻIkai ha tokotaha ʻi he Prevox ʻe lava ke ne ava toko taha hoʻo fakamatala.
8. Koloa fakaʻatamai
Ko hoʻo ngaahi fakamatala fakatāutaha ʻoku ʻaʻau. ʻOku ke ʻoatu ki he Prevox ha laiseni taʻe fakamamafa mo fakangatangata ke tauhi mo ngāueʻaki ki he ngaahi taumuʻa ʻoku lisi ʻi he tuʻutuʻuni fakapulipuli. Ko e kouti tefito, ngaahi algorithm ʻa e Ophamir mo e fakaʻilonga sio ʻa e Prevox ʻoku kei koloa ia ʻa e Prevox SAS.
9. Maʻu ʻo e ngāue
ʻOku fakataumuʻa ʻa e Prevox ki he maʻu ʻo e 99.5 %. ʻE lava ke hoko ha ngaahi faingataʻa fakatekinolosia koeʻuhi ko e tokangaʻi pe ngaahi ʻuhinga taʻe lava ke pule ki ai. ʻIkai ha totongi ki ha ngaahi faingataʻa ʻoku si'i hifo he houa ʻe 8 hokohoko.
10. Fatongia
- ʻOku fuakava ʻa e Prevox ke malu hoʻo ngaahi fakamatala ʻaki e fakapulipuli fakamuimui taha (sio ki he tuʻutuʻuni fakapulipuli, konga 7).
- ʻE ʻikai lava ke fatongia ʻa e Prevox ki ha maumau ʻoku hoko mei ha hū taʻe fakangofua ʻoku fekauʻaki mo ha mata'itohi vaivai kuo ke fili, pe ha ʻuli ʻi tuʻa ʻo ʻetau ngaahi naunau (hangē ko e: telefoni kuo kaihaʻasi taʻe lokiʻi).
- Ko e fatongia kotoa ʻa e Prevox ʻoku fakangatangata, ʻo fakatatau ki he kupu L221-15 ʻo e Code de la consommation, ki he fakakātoa ʻo e paʻanga kuo totongi ʻe he tokotaha ngāueʻaki ʻi he māhina ʻe 12 ki muʻa he kole. Ki he kau puke (ngāue taʻe totongi), ko e fakangatangata ni ko e euro ʻe 100 fakaʻilonga.
11. Ngaahi fakamatala fakatāutaha
Ko e ngāueʻaki ʻo hoʻo ngaahi fakamatala ʻoku fakaikiiki ʻi he tuʻutuʻuni fakapulipuli. ʻOku ʻi ai hoʻo ngaahi totonu ke hū, fakatonutonu, ta'ofi, tāmateʻi mo hiki (RGPD).
12. Liliu ʻo e CGU
Ko ha liliu lahi pē ʻoku fakaʻilo atu kiate koe ʻaho ʻe 30 ki muʻa pea kamata. Ko hoʻo hokohoko atu ʻo e ngāueʻaki ʻoku lau ia ko e tali.
13. Lao ʻoku ngāue mo e pule fakamaau
Ko e ngaahi CGU ni ʻoku pule ia ʻe he lao Falanisē. Kapau ʻe hoko ha fekeʻikeʻi, pea hili ha feinga ke fakamaau fiemālie, ko e ngaahi fakamaau Falanisē pē ʻoku ʻi ai honau mafai.
14. Fetuʻutaki
Ki ha fehuʻi pē: support@prevox.health. Ki he ngaahi fehuʻi fakalao: legal@prevox.health.